Head of Client Services, Carbon Offsetting, Climate17 – Oxfordshire, UK

Published 10:24 on May 22, 2020  /  Last updated at 10:24 on May 22, 2020  /  Uncategorized  /  No Comments

The business is currently seeking a Head of Client Services to lead and manage their client services team. This person will be focused on designing and delivering high-quality, innovative carbon offset programmes which maximise business value for clients.

Our client is one of the UK’s leading environmental organisations working with businesses to help them offset their CO₂ emissions. They work with major public and private sector clients to fund sustainable development projects that reduce carbon emissions at scale as well as advising on a range of climate change mitigation and adaptation subjects, from large scale implementation to national climate change policies.

The business is currently seeking a Head of Client Services to lead and manage their client services team. This person will be focused on designing and delivering high-quality, innovative carbon offset programmes which maximise business value for clients.

The ideal candidate will have experience in the carbon markets and/or of providing Green House Gas (GHG) reporting and consulting services to the private sector.

They will have a proven track record in leading account management teams and of successfully securing, maintaining, and growing key client accounts.

Key Responsibilities

Develop existing business

  • Prepare a clear annual plan for the development of key accounts to achieve agreed financial targets and ensure this is effectively implemented
  • Take personal responsibility for the successful management and development of top tier clients
  • Act as a respected and trusted strategic advisor to clients
  • Work with the business development team to input into proposals and ensure smooth transfer of new business opportunities across to client services
  • Support Director of Partnerships in developing new significant channel partnerships

New business tendering

  • Lead the process of developing proposals for new business with existing clients
  • Ensure any new proposals are coordinated with Business Development and Portfolio Management

Process improvement

  • Ensure an effective tiered Key Account Management process is in place to ensure clear service level expectations for clients and cost-effective management of each client
  • Ensure effective customer feedback to inform process improvements and new business opportunities
  • Ensure effective coordination with other functional areas

Manage Client Services team

  • Ensure the Client Service team consistently meet high level of service in managing over 150 highest tier clients, as well as achieving the teams financial and impact targets
  • Develop the skills and experience of the client team members and successfully integrate and train new members
  • Plan resourcing across the team to deliver objectives

Reporting

  • Provide regular financial reports on current and forecast trading
  • Develop lead indicator reports for the Directors

Requirements

  • Minimum of 4 years’ experience managing an account management team
  • Strong preference for experience in carbon markets. Alternatively, a background in sustainability or corporate social responsibility
  • A relevant degree or professional qualification is preferred, but not essential
  • A strong commercial focus, with proven track record in successfully managing and expanding client accounts and delivering against ambitious financial targets
  • Strong influencing and communications skills
  • Excellent relationship building and relationship management skills
  • Experience of managing multiple client accounts simultaneously – coordinating colleagues and ensuring delivery against agreed client activity plans
  • Significant Key Account Management experience
  • A passion for tackling climate change and achieving sustainable development and a personal commitment to our vision and values

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