*Operations Analyst, Finite Carbon – Flexible

Published 21:37 on October 30, 2020  /  Last updated at 21:45 on October 30, 2020  /  Job Postings  /  No Comments

*PREMIUM LISTING (viewable by non-subscribers) - Finite Carbon is seeking a Forest Carbon Operations Analyst to support the development of Finite’s growing portfolio of forest offset projects. This position will serve as a landowner/customer advocate assisting with technical support which could include product demonstration and training and/or one-on- one technical support.

ORGANIZATION BACKGROUND

Finite Carbon is the leading developer and supplier of forest carbon offsets in North America with 3 million acres under carbon management. We offer an end-to-end solution for forest owners seeking to participate in the carbon market including project feasibility, inventory, modeling and documentation, verification oversight, timber-carbon decision support, and offset transactions.  The candidate will join a team of 18 employees including 13 full-time foresters who provide unmatched technical expertise and implementation capabilities.

Finite Carbon offers an entrepreneurial environment with the opportunity to learn from industry veterans and participate in the success of the business. We have a wide range of clients from tribes, land trusts, and family forests to the largest TIMOs and public timber REITs in the country. Our organization prides itself on working as an advocate of these landowners and is committed to integrity and fair dealing in all its business interactions. As such, Finite Carbon expects potential candidates to hold these same values in high regard. For more information, please visit www.finitecarbon.com and  www.corecarbon.com.

POSITION OVERVIEW

Finite Carbon is seeking a Forest Carbon Operations Analyst to support the development of Finite’s growing portfolio of forest offset projects. This position will serve as a landowner/customer advocate assisting with technical support which could include product demonstration and training and/or one-on- one technical support.

PRIMARY RESPONSIBILITIES

  • Assist users in onboarding to an online platform, including account set-up and project definition
  • Respond to user inquiries or support requests about items such as platform navigation, project set up/save/submission, general information flow and user input requirements
  • Review project submissions and communicate with landowner or forester regarding questions, concerns or required modifications prior to project approval
  • Create and maintain user assistance tools (presentations, webinars, help content, video captures)
  • Follow procedures for project life cycle development from start to completion
  • Apply basic principles and common restrictions of carbon offset project requirements and regulations, to identify required project modifications
  • Pro-actively monitor the user platform for situations requiring intervention to achieve project success
  • Communicate with end users using phone and e-mail
  • Maintain repository of project documents according to project requirements and company policies
  • Consult with in-house subject matter experts for exception conditions or unusual circumstancesregarding a user’s project
  • Consult with in-house or external legal counsel for contract issues or questions from user

EDUCATION

  • Bachelor’s Degree in one of the following:
    • Business
    • Marketing
    • Communications
    • Public Relations
    • Forestry or other Natural Resources related degree

EXPERIENCE

  • Required
    • Minimum 3 years in a Customer Service role providing direct feedback and assistance to users of a technology platform
    • Demonstrated experience in taking responsibility for process completion and total project life cycle
  • Preferred
    • Carbon Offset Protocols, Forestry or Natural Resources experience of any type

SKILLS

  • Strong communication skills – both verbal and written
  • Ability to think “on the fly” while interacting with users in a real-time fashion
  • Ability to maintain a high degree of professionalism and patience regardless of situation
  • High energy approach to facilitating user success
  • Able to learn new concepts quickly, including forestry and carbon offset projects
  • Self-starter and motivated to pursue follow up without supervision
  • Proficient in use of Microsoft Office tools
  • Ability to recognize process exceptions and the need to consult with subject matter experts
  • Ability to prioritize and manage time to meet deadlines
  • Ability to learn new software such as marketing automation and database management

COMPENSATION AND LOCATION:

Salary is commensurate with experience and responsibilities. Position includes a competitive benefits package. Location is flexible

APPLICATION PROCESS:

Interested candidates must submit the following information:

  • Cover Letter
  • Resume

Applications should be emailed with “Operations Analyst” as the subject line to careers@finitecarbon.com.

At Finite Carbon, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, marital status, military and veteran status, and any other characteristic protected by applicable law. Finite Carbon believes that diversity and inclusion among our teammates is critical to our success.

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